Exchange Policy

Not a problem, just contact us at info@icaserafica.com and we will arrange for the exchange.

What is your online return policy?
We accept all items in new condition with original tags attached for a full refund. There’s no restocking fee and return shipping is free for returns within the Philippines.

You have 21 days from the ship date to get your return postmarked back to us. Your refund will be credited to the original form of payment used to make the purchase.

We monitors returns to identify potential misuse or abuse of our return policies and reserve the right to refuse service to anyone.

Please contact us at info@icaserafica.com to initiate your return.

What if my return is late?
All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 21 from the ship date are ineligible for return.

When will I get my refund? 
Once we receive your return, please allow 3-4 business days for your return to be processed. Depending on your payment method, please allow 5-10 business days for your credit card or bank account to reflect the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.