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Terms and Conditions

This document acts as a legally binding agreement between the user (you) and Tugboat Fashion House (The Company).  The user is considered as any person or entity using any product or service provided by The Company, including and not restricted to (The Site).

The Company reserves the right to update this agreement at any time without notice to the user.

This agreement is current as of 1st of September 2015.

If you require further information regarding this document, please contact

 1.  The Site is an online store

The Company provides The Site to allow buyers to purchase products listed on The Site.

You agree to release the company from any responsibility with any dispute the arises with another user of The Site. You agree that The Company cannot be deemed liable for your use of The Site. You agree to use the The Company’s products and services at your own risk.

2.  User Eligibility and Responsibility

The Company’s products and services are available only to persons at the age of 18 years or older.  Please do not use the site if you do not satisfy this condition.  The Company reserves the right to refuse service to User at any time upon obtaining knowledge or information of User's ineligibility. 



Unless otherwise expressly provided herein, cancellations and refunds of orders will not be acknowledged nor allowed. However, a customer may be allowed to exchange an item/s under the following circumstance:

  • The item/s is defective or damaged.
  • The customer orders the wrong size.

Tugboat Fashion House can only exchange an item for a different size and in the same style. Customers shall bear return shipping fees in cases of size exchange.

The customer may contact Tugboat Fashion House and request for an exchange. However, exchanges will no longer be accepted 7 days after receipt of order.   Tugboat Fashion House shall take responsibility of the complete exchange process.

All eligible items for exchange require:

  • Tags to be intact and item unwashed, unworn and in acceptable condition.
  • A copy of the acknowledgement receipt of purchase included.

All exchange orders will be packed and shipped out once the original items are received, returned and processed. The lead time is ideally 5 working days from the day the exchange order email is sent to the customer. However, for items which are not readily available and need to reproduced, the delivery time for the new exchange order will take up to 7 working days.

"By clicking "Continue" you will be deemed to have accepted  Terms and Conditions of The Site."



This document acts as the Privacy Policy of Tugboat Fashion House (The Company). This document outlines how The Company will handle the data obtained from how the user (you) uses 

Tugboat Fashion House (The Site).

The Company reserves the right to update this policy at any time without notice.

This policy is current as of the September 1, 2015.

If you require further information regarding this document, please contact

  1. Collected Information

The Company will collect the following information from you:

  • First Name
  • Last Name
  • Email
  • Birthday
  • Password
  • Gender
  • Country
  • Address

You have the ability to change this information through The Site and have the responsibility to keep this information accurate and complete as states in our Terms or Use.

The Company will have access to data from a third party that you chose to link to

Tugboat Fashion House account. Only data allowed by the third party can be accessed by The Company. For further information on the allowed data, please contact the third party, which includes:

  • Facebook
  • Twitter
  • Google
  • PayPal

The Company will also collect transactional information based on your activity within the platform.

The Company can obtain your email address through an existing user referring The Company’s product and service to you.

The Company can also collect information through the device you are using to access its product and services. This includes desktops, tablets and mobile devices.

  1. Use

The Company will use the information collected to ensure quality in our product and service, for billing and payments, for security and to notify you of your account activity.

The Company will contact you via email regarding the activity around your order.

The Company may also contact you regarding updates on its product and services via email. You can only get this communication if you have opted in either on registration or through the user settings page. You may opt out of this communication at any time by going through the user settings page.

The Company may also contact you through social media. You will only get this communication if you have opted in either by liking or following the respective social media page. You may opt out of this communication at any time by unliking or unfollowing the respective social media page.

Other users on the site may contact you via email though our messaging function.

  1. Disclosure

The Company will not sell or disclose any information that will identify you to third parties without your explicit consent, except as specified in this policy.

The Company is not responsible of the privacy or security practices of other websites on the Internet, even those linked to or from The Company site.

  1. Retention

The Company will retain your information only for as long as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You agree to the following hyperlinked policies:

You agree that you are responsible for all activity created under your account. You agree to keep your password private. You agree to inform The Company if there has been a breach in your account.

You agree to keep your account information, and any content you create, accurate, current and complete.

You agree to comply with all applicable domestic and international laws regarding your use of The Site. You agree not to use The Site for illegal activities.

You agree not to be involved in activity that negatively impacts The Company’s branding, revenue and the quality of product and service.

  • Buying

You agree to pay for all order/s unless you cancelled the order/s within the time allocated by the seller.

  • Intellectual Property

The Company reserves the right to remove user property at its own digression.

  • No Guarantee

The Company reserves the right to perform maintenance on The Site as required.

The Company does not guarantee continuous, uninterrupted access to The Site.

The Company does not guarantee that private information will remain private as third party may unlawfully intercept access or private communication and transmissions.

You agree not to hold The Company liable for the impact of the down-time caused by maintenance or any unscheduled system activity.

  • Indemnity

You agree to indemnify and hold The Company harmless from any claim or demand arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

  • No Agency

The terms and provisions of this Agreement shall not be interpreted as creating an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between yourself and The Company. A Member may not bind or obligate The Company without The Company’s prior written consent.

  • Law of Choice

The Company will comply with the relevant laws and regulations of the Republic of the Philippines.